Refund Policy

Last updated: January 15, 2025

Our Satisfaction Guarantee

At Rezumea, we stand behind the quality of our AI-generated resumes. If you're not satisfied with your purchase, we offer a straightforward refund process.

Refund Eligibility

You Are Eligible for a Refund If:

  • You request a refund within 7 days of purchase
  • The generated resume did not meet your reasonable expectations
  • Technical issues prevented you from using the Service properly
  • You were charged incorrectly or multiple times

Refunds May Not Be Available If:

  • More than 7 days have passed since purchase
  • All purchased credits have been used to download resumes
  • The refund request is fraudulent or abusive
  • You have previously received refunds for similar reasons

How to Request a Refund

  1. Email Us: Send your request to support@rezumea.com
  2. Include Details: Your account email, purchase date, and reason for the refund
  3. Wait for Response: We'll respond within 2 business days

Refund Process

  • Processing Time: Approved refunds are processed within 5-10 business days
  • Refund Method: Refunds are issued to the original payment method
  • Credit Removal: Upon refund, associated credits will be removed from your account

Partial Refunds

If you've used some but not all credits from a pack:

  • We may offer a partial refund for unused credits
  • Partial refunds are calculated at the per-credit rate of your purchase
  • A $0.50 processing fee may apply to partial refunds

Special Circumstances

Technical Issues

If technical problems prevented you from using the Service, please report them immediately. We'll either fix the issue or provide a full refund.

Duplicate Charges

If you were charged multiple times for the same purchase, contact us immediately for a full refund of duplicate charges.

App Store Purchases

Purchases made through the Apple App Store or Google Play Store are subject to their respective refund policies:

For app store purchases, please contact the respective store directly.

Contact Us

Questions about refunds? We're here to help:

Policy Updates

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.